The information below is accurate as of NOVEMBER 2, 2020.
For more information on Men's Basketball from Director of Athletics, John Cunningham, click here.
For Football specific FAQs, click here.
 

 

General Information

How many fans will be allowed in Fifth Third Arena?

If fans are permitted attend games this season, Fifth Third Arena will be limited to an extremely limited capacity. This will allow UC to follow all current health guidelines regarding social distancing.
 

If fans are allowed in Fifth Third Arena, will face coverings be required?

The wearing of masks/face coverings will be enforced based on guidance from University, local and state health authorities.
 

Will UC guarantee my seat location for the 2021-22 season?

Yes. Regardless of capacity during the 2020-21 men’s basketball season, all seat locations that were held by season ticket holders prior to the season will be reserved for 2021-22. Season ticket holders will have the first opportunity to renew their seats for the 2021-22 season when the renewal process begins next spring.

Will we be able to upgrade our seats for this season?

Due to the uncertainty of having fans attend games, we are not having an upgrade process for this season. The upgrade process will resume for the 2021-22 season.
 

I am a UC student; will I have access to tickets this season?

Student ticket information is still being finalized. Information will be sent to students at a later date.

 

Bearcats Ticket Assurance Plan

How is UC handling season tickets during the COVID-19 pandemic?

There will be no men’s basketball season tickets. Season ticket holder status and ticket locations will be automatically rolled over to the 2021-22 season, for all season ticket holders. If fans are permitted in Fifth Third Arena, men’s basketball home games will be sold on an individual game basis, with sales limited to current season ticket holders and students. There will be no general public ticket sales.
 

As a season ticket holder, what options do I have with money I have already paid for my season tickets?

Through the Bearcats Ticket Assurance Plan, season ticket holders have 4 different options on what they can do with money they have previously paid. Please Click Here for more information.
 

How do I select an option in the Bearcats Ticket Assurance Plan?

All season ticket holders received an email with information on how to select an option. Please refer to that email or call the Bearcats Ticket Office at 1-877-CATS-TIX
 

What will UC do with any season ticket accounts who do not select an option in the Ticket Assurance Plan?

Season ticket holders who do not respond by December 31st will automatically see their payments applied to the 2021-22 season.
 

What is the deadline to request my refund?

Season Ticket Holders have until December 31st, 2020, to request a refund. After December 31st, payments will be rolled over to the 2021-22 season.
 

If I request a refund, will I have an opportunity to renew for the 2021-2022 season?

Yes. Regardless of level of participating in the Bearcats Ticket Assurance Plan. All season ticket holders from the 2020-21 season will have the opportunity to renew their same seat location for the 2021-22 season.
 

How will refunds be processed?

Refunds will be processed within 5-7 days of the refund request. Refunds will be issued in the way payment was received.
 

Single Game Tickets

How are you going to sell tickets?

If fans are permitted to attend games at Fifth Third Arena this season, there will not be a public single-game ticket on-sale. Single-game ticket sales will be limited to current men’s basketball season ticket holders. All ticket sales will be handled online through your Bearcats Ticket Account.
 

Who will be allowed to attend games?

Only current men’s basketball season ticket holders will have the opportunity to purchase tickets for the 2020-21 men’s basketball season.
 

When will single game tickets go on sale?

Single game tickets will go on sale when it is confirmed that it is allowable to have fans in Fifth Third Arena.
 

How are seat locations going to be determined?

Seat locations will be spaced appropriately to comply with all social distancing guidelines put in place by health professionals. This may mean that season ticket holders who purchase single game tickets do not have the ability to purchase their season ticket location due to the new ticket manifest.
 

What will single game tickets cost?

A pricing map for single game tickets will be shared when it is known that fans will be allowed in Fifth Third Arena.
 

How will parking be handled this year?

There will be cash parking on a game-by-game basis. Further information will be sent following a decision on fans being permitted.
 

What if I didn’t renew my seats for the 2020-2021 season?

We understand the uneasiness COVID-19 has caused for many ticket patrons. You will be able to renew the same seats you had for the 2019-20 season.
 

In the event fans are allowed in Fifth Third Arena, what changes will UC implement for a safe environment for fans?

We are implementing numerous safety measures to ensure a safe environment for our fans. Information will be released closer to the season.
 

UCATS

What is the Next Level Fund?

The Next Level Fund was established to help redefine the levels of competitive excellence for UC student-athletes. Its creation expands our fundraising focus to support the more immediate needs of our Bearcats – providing critical resources to our nearly 500 student-athletes as we work together through the unprecedented challenges of the 2020 college athletics landscape and “new normal” that will follow.
 

Will my donations be tax-deductible?

Yes, all money donated to the Next Level Fund or UCATS General Scholarship Fund is tax-deductible.
 

What are UCATS Black Points Used for?

UCATS Black Priority points are used for ticket priority for all away sporting events, postseason events and season parking pass allocation for Football and Men’s Basketball. For more information on the UCATS Priority Point System, please click here.